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Can't download or access any publication



I can't access or download any publications whether on the app or web based. I click on the publication it will start to load briefly, then stop and return to the original machine. 

My account confirms my subscription is valid, although the "subscription details" just keeps saying processing....... My devices were all working fine until today.


Kind Regards 


Mike Cook 

Mike Cool

Official comment


Hi Mike,

We understand that you are trying to access from your local library. Please advise if you're connecting from home, or experiencing difficulty at the library, including the name and location of the library. Please share these details to us directly at, we'd love to investigate.


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