I have cancelled my subscription on January 25. I received an acknowledgement on my iPad, but never a confirmation via email.
Then, on January 30, you charged my account again.
I have contacted you via email but got no response.
In the first week of February, I contacted Amex to contest the charge. They gave me the phone number 604 278-4604 and suggested that I try to resolve the matter with you directly. From there, I was not able to reach anyone as there was no option to reach a real person unless we knew the name of that real person.
On February 27, I contacted American Express again to inform them that I had never received a response to my email and that I tried to reach Press Reader by phone but had not been able to reach a human being. I asked to contest the charge that was made on January 30 and they gave me ticket no D-8538703, and to block any future request for payment.
On February 28, another payment went of $39.99 went through just the same. I guess the guy at AMEX was not quick enough to stop the payment. I call them this morning and am contesting two payments.
If you look in your logs, you will witness that I have not used the product since January 25.
Can you please take care of that on an amicable basis. Reimburse my credit card for $79.98