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Hello, My account automatically renewed at the beginning of February. I went into my account a few days later and changed my subscription from Monthly to Pay As You Go so it would not automatically renew at the beginning of March. I thought I would continue to receive my publications until my February payment ran out but that is not the case. As I can't access what I've already paid for in advance will I receive a refund for my February payment of £19.45 ?

Shaun Green

Official comment


Hi Shaun,

Switching to pay as you go, takes affect immediately, so it would be best to make the switch on the last day of your subscription.

We will email you to provide you further assistance.


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