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Windows 10 App on Surface Pro - green screen with logo - nothing more

Hi,

The pressreader windows 10 'Microsoft app store version' on my fully up to date windows 10 install on this surface pro 4 stopped working a few days ago.

It has been working for many months on this little tablet type computer without any problem.

It's nothing to do with disk space.

I had pressreader set up to only keep subscription downloads for 16 days max before deleting them.

I did reset the app, made no difference.

Then I uninstalled the app and reinstalled it - made no difference.

I get a green screen with a the white 'P' pressreader logo - it just sits there from this point.

I made no windows updates at the point where it stopped working. They were done more than a week before this problem started and I was using it after applying the latest update a few weeks back so I can't think of any reason for this to happen.

 Please advise, I've been a continuous subscriber of yours for well over 10 years and this is the first issue I've had.

I really don't want to have to go back to the ipad with its little screen :)

Thanks

Neil

 

Neil McAliece

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Hi Neil,

Sorry to hear about this problem, we have escalated to the developing team to review and advise. We will email you soonest.

Thanks,

PressReader Care

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My Surface Pro has exactly the same problem.  I haven't uninstalled and reinstalled yet because I wish to avoid the deletion of several magazines I have kept for reference purposes and will probably be unable to download again. 

I note that Pressreader does not appear in the Taskmanager as an active app while it is in this state.

Please advise me of the solution.

Alister & Lesley France 0 votes
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Hi Alister & Lesley,

We are going to get back to you by email, as we require more details about this Surface and the current version of the app that you are running on.

Regards,

PressReader Care

Support 0 votes