Library Access

Thank you.

Ian.

I have exactly the same problem with East Renfrewshire library. I'm using a tablet on home Wi-Fi., not a hotspot. Surely this is no coincidence.

Hi. I also get this issue, quite regularly. On average, at least once per month. Usually near the start of the month.

Haven't been able to use it for the last 3 days, for example.

This suggests to me that it's a subscription issue, or a database isn't being updated with the subscription renewal. It's definitely not to do with hotspot being disabled, as I checked this today, and generally don't make any changes to settings

I access through Aberdeenshire library account and also cannot read any of the newspapers/magazines. I only get offered to upgrade to a subscription.  

Hello All,

This could be due to renaming a few libraries recently. Please reconnect to the library, or login again, to see if the problem gets resolved. If not, we encourage you to reach out to us directly at care_at_pressreader.com, including the name and location of the libarary. Thank you.

PressReader Care

Hi Laura

You had two accounts, we have deleted the wrong one, and confirmed that your active account properly provides full access. If there are any problems, please check that hotspot is enabled, and report if the problem may be with any specific publications. We appreciate it if you could report this by reaching out directly to us care_at_pressreader.com

PressReader Care

Unable again to sign in using South Ayrshire Council library. Happens often and I uninstall then reinstall app which usually works but not today. Message on app just says "library not available at the moment".

Hi Elizabeth

Our colleagues are looking into this and will get back to you.

PressReader Care

PressReader library monthly authentication is a bag of spanners.

It fails every month, and I have 40 years in IT so no need to check for user error.

PressReader support needs to raise its game as many people suffer the same issues.

It’s the end of month and yet again my Edinburgh library authentication login works but it presents the choose how to pay messages.

@David, sorry to hear about the problem. We would need the name and location of the library, in order to review this further. If you could reach out to us at care_at_pressreader.com and further details about the problem, we'd be happy to review.

PressReader Care

New month and yet again I am logged in with no access….happens every month….for about a year….I contact PressReader and they set a. Flag or something at their end and access is restored. Shambles service.

@David, it looks like you had reached out to Care already. Please continue to write to us by email, in order to receive faster response.

PressReader Care